New managerial approaches: the experience of the Netherlands

  • Amsterdam, Netherlands
    Lille, France
  • Medico-social
  • 20 delegates
  • March 2024
From 11 to 15 March 2024, we had the pleasure of accompanying a delegation of 20 facility directors from the John Bost Foundation to the Netherlands as part of a study mission focusing on new management approaches in the medico-social field.
Our international study mission began on 11 March 2024 with a presentation of the Dutch medico-social system and the managerial innovations developed by Coordan.

To round off this first day of the study mission, we met with the American Nurses Association (ANA), the flagship organisation representing the interests of the 4 million registered nurses in the United States. Founded in 1896, the ANA is at the forefront of improving the quality of healthcare for all, introducing the innovative concept of the "magnet hospital". With members in all 50 US states and territories, the ANA remains the strongest voice of the nursing profession.

The following morning, our delegation discovered Pennemes, an innovative social organisation offering an intermediate solution between home and residential care, with services ranging from meals to palliative care.

In the afternoon, we went to meet S' Heeren Loo, an institution that supports over 14,000 people with intellectual disabilities in the Netherlands.

For its last morning in the Netherlands, the delegation discovered Buurtzorg, a homecare organisation set up by visionary nurse Jos de Blok in 2006. With now 1,000 teams of Buurtzorg nurses in the Netherlands and international expansion, including in France and Canada, Buurtzorg has marked a major turning point in the delivery of home care. A captivating presentation of the organisation by Gertje van Roessel, highlighting Buurtzorg's innovative approach to reinventing home care.

On 14 March 2024, we had the honour of visiting the Centre Hospitalier de Valenciennes (CHV), one of France's largest general hospitals, with almost 2,000 beds and over 4,500 staff. This innovative centre stands out for its participative management model, which places collective agility at the heart of its operations.

To round off this international study mission, we plunged into the innovative spirit of Humanicité, a city district that embodies values such as diversity, pooling, citizenship, conviviality, solidarity, participation and social innovation.

Thank you to the John Bost Foundation for its confidence and to all the participants in this study mission.
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